Terms & Conditions

Service
Customer satisfaction is our priority and our goal is to provide you with outstanding service.
If you are not satisfied with the order, we would like to be told immediately.
We will resolve any issues to your satisfaction.

We advise and support companies and public institutions personally.
Our goal is to guarantee an efficient and smooth purchasing process for our customers.
We are looking forward to welcome you as a new customer.

Our online shop offers a convenient and time-saving online shop experience.
In addition, suppliertransparency.com / Biochemsoft GmbH offers a comprehensive and competent support/consulting service, by e-mail, phone or at the on-line shop.
We provide a high-class phone and e-mail support with a fair and competent consulting – before, during and after a purchase.

Payment methods

Credit card
In our online shop we accept the following credit cards : A, B, C and D. You will be charged by an additional commission of X-Y%.
We work with the PayPal.

Payment in advance
You make your payment via Online Banking, in your bank or at the post. You will receive the information concerning your payment after having ordered. As soon as your payment has been affected the dispatch of your products will be caused.

Pay on delivery (only for customers in Switzerland)
You pay your bill directly to the mailman while delivery. The post will charge you by an additional tax of CHF 15.– for packages up to 20kg. Packages over 20 kg will be delivered on pallets. In that case the cash on delivery charge is going to be about CHF 30.–. This payment method is possible up to amounts of CHF 3’000.–.

Bill
Business clients and public organisations have the possibility to be delivered on account after verification of solvability. Please address your demand (by email?) and wait until suppliertransparency.com / Biochemsoft GmbH approves. A credit limit and a payment target will be defined.
suppliertransparency.com / Biochemsoft GmbH reserves the right to check the customer’s creditworthiness. By placing an order, the customer agrees that such a check may be carried out.

If the before-mentioned deadlines are not met, suppliertransparency.com / Biochemsoft GmbH may suspend the customer’s subsequent order and charge the costs for reminders to the customer. A reminder automatically entails the suspension of the payment method by billing. In case of legal recovery, this payment method will definitely be blocked.

suppliertransparency.com / Biochemsoft GmbH may cancel or suspend an order if the customer is not creditworthy, if the customer has one or several outstanding invoices at suppliertransparency.com / Biochemsoft GmbH or if suppliertransparency.com / Biochemsoft GmbH has reasons to believe that the order is placed with intent to defraud.

Order confirmation
The contract comes into force with the placing of the order by the client and its electronic confirmation by suppliertransparency.com / Biochemsoft GmbH.
If the customer orders a product by mistake, the product will neither be taken back nor reimbursed by suppliertransparency.com / Biochemsoft GmbH.

Delivery
The delivery partner of suppliertransparency.com / Biochemsoft GmbH is Company DHL or Swiss Post, All our products are sent by the company DHL or Swiss Post.

Delivery fee
The delivery fee varies depending on the destination, weight/size, delivery time.

Prices
suppliertransparency.com / Biochemsoft GmbH believes the price and the technical data of our products to be correct and accurate.
The product prices displayed at the time of the customer’s order are binding.

Resale
Resale of products purchased at suppliertransparency.com / Biochemsoft GmbH is prohibited.

Data protection
suppliertransparency.com / Biochemsoft GmbH will pass on personal customer data to a third party only to the extent that they are needed to execute the order or the payment (e. g. information transmitted to the Swiss Post, to a debt collection agency in case of non-payment, etc.), to inform our customers or to carry out surveys. All personal information is treated with absolute confidentiality.

Google Analytics
The website suppliertransparency.com uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however if you do this you may not be able to use the full functionality of this website.